Alternative Dispute Resolution

Alternative Dispute Resolution (ADR) for consumer disputes available

In accordance with Law no. 144/2015, we would like to inform you that, in the event of a dispute, the consumer can turn to an Alternative Dispute Resolution Body:


Rua Damião de Gois, 31 - Shop 6
4050-225 Porto
Tel: 225 508 349 (national landline call) / 225 029 791 (national landline call)
E-mail: [email protected] / Web:

Consumers can also use an online dispute resolution (ODR) system, the Online Dispute Resolution (ODR) Platform, which is responsible for resolving disputes relating to contractual obligations resulting from online sales or service contracts.

More information on the Consumer Portal

Date last updated: This information was updated on January 24, 2018.