Alternative Dispute Resolution
Alternative Dispute Resolution (ADR) for consumer disputes available
In accordance with Law no. 144/2015, we would like to inform you that, in the event of a dispute, the consumer can turn to an Alternative Dispute Resolution Body:
Rua Damião de Gois, 31 - Shop 6
4050-225 Porto
Tel: 225 508 349 (national landline call) / 225 029 791 (national landline call)
E-mail: cicap@cicap.pt / Web: www.cicap.pt
Consumers can also use an online dispute resolution (ODR) system, the Online Dispute Resolution (ODR) Platform, which is responsible for resolving disputes relating to contractual obligations resulting from online sales or service contracts.
More information on the Consumer Portal www.consumidor.pt.
Date last updated: This information was updated on January 24, 2018.
